Delovanje sistema

The mobile application needs internet access, so make sure you have a data connection on your phone. The application must be updated regularly for smooth operation.

If there is no free bike rack available at the station, attach the classic bike to the other bicycle (for the loop on the rear fender of the wheel) or to the bike rack (for the loop at the top of the rack). You must end rental manually by following the return procedure at the terminal. You can park the smart bike between two locked wheels and lock it by pressing down the lever of the frame lock under the seat. Smart bike rental ends automatically.

The “nextbike” mobile application makes bike rentals, returns and reservations easier. You can rent a bike by scanning a QR code marked on the bike or by selecting a bike at the desired station and choosing a rental. The application also allows you to view the occupancy of individual station in real time and records your rental history. You can also use the application to edit your personal information and payment method.

The classic bike (regular and electric bike) comes with a black lock for safe locking and returning in case of full occupancy of the bike racks at the station – you will receive the unlock code when renting the bike. In case of occupancy of all the racks, the user locks the bike with the included lock for the loop on the rack or for the loop on the rear fender of the other bike. Then user follows the bike return process at the terminal or at the mobile application.

The new generation of smart bikes (regular and electric bike) is equipped with an electronic lock, which must be locked after each rental. If the racks are fully occupied, you can park the smart bike between the locked bikes and lock it by pressing down the lever on the frame lock under the seat. The rental ends automatically.

Yes. When registering you need to select the country and city where you will most often use the system, and after activation of the user account, all bikes in the Nomago Bikes system are available to you. Local price list and general conditions are applied. The nextbike mobile application is available for free in the Google Play Store and iStore.

The general terms and conditions of usage of the Nomago Bikes system stipulate that lending a user account is prohibited. When concluding any type of subscription, you undertake to comply with the General Terms and Conditions of the automated bicycle rental system, which means that you are legally responsible for the bike, so we recommend that you do not lend user account information

The bicycle rental system, which operates in the municipalities of Celje, Štore, Žalec, Laško, Polzela, Šentjur, Zreče and Slovenske Konjice, and includes a bike rental terminals, bike racks for regular bikes and separately for electric bikes and regular and electric bikes is called “KolesCE”.

The bicycle rental system, which operates in the municipalities of Nova Gorica, Šempeter pri Novi Gorici and Gorica and includes a bike rental terminals, bike racks for regular bikes and separately for electric bikes and regular and electric bikes, is called “GO2GO”.

The components of the “KolesCE” system and the “GO2GO” system are a part of the Nomago Bikes brand, which is a part of the Nextbike global network, which enables bicycle rental worldwide.

Najem kolesa

See the subpage “How it works

You can, but you have to wait a few minutes. However, you can rent another free bike right away.

After the successful rental you have three minutes to rent a bike (pull it out of the bike rack or unlock the bike with a code – the latter in case you rent a bike that is chained to the other bike or rack). In case your time runs out, the bike in the rack locks again. You can then rent the same bike after a few minutes.

Plačila

You can. In that case payment in cash is required at selected points of sale of the system:

  • “KolesCE” (NOMAGO AP Celje, Aškerčeva ulica 20, 3000 Celje and NOMAGO AP Slovenske Konjice, Liptovska 15, 3210 Slovenske Konjice);
  • “GO2GO” (Travel agency NOMAGO, Kidričeva ulica 20, 5000 Nova Gorica).

In the case of the first registration, see the point “What needs to be done before your first bike rental?”

Payment can be made by debit or credit card (Visa, MasterCard) or PayPal account in the user profile via our website https://bikes.nomago.si/, “nextbike” mobile application, at the terminal or in cash at the point of sale of the system:

  • “KolesCE” (NOMAGO AP Celje, Aškerčeva ulica 20, 3000 Celje and NOMAGO AP Slovenske Konjice, Liptovska 15, 3210 Slovenske Konjice);
  • “GO2GO” (Travel agency NOMAGO, Kidričeva ulica 20, 5000 Nova Gorica).

Payment can be made by debit or credit card (Visa, MasterCard) or by PayPal account, via the terminal, the “nextbike” mobile application, or via the website for the system:

Registracija in aktivacija

To activate your user account, you must enter a valid mean of payment in the system – a credit or debit card or a PayPal account (online purchase form). You can do this via our website https://bikes.nomago.si/, mobile application “nextbike” or terminal in the Nomago Bikes system. It is also possible to pay with cash by signing the SEPA form at the physical point of sale of the system:

  • “Kolesce” (NOMAGO AP Celje, Aškerčeva ulica 20, 3000 Celje and NOMAGO AP Slovenske Konjice, Liptovska 15, 3210 Slovenske Konjice).
  • “GO2GO” (Travel agency NOMAGO, Kidričeva ulica 20, 5000 Nova Gorica)

After entering a valid means of payment, you will be charged a registration fee of 1 EUR, which will be transferred to your user account as a credit for future rentals.

Account registration and activation is mandatory before your first bike rental.

Registration is possible via the terminal, our website bikes.nomago.si, the “nextbike” mobile application, which is available free of charge in the Google Play store and iStore or at the physical Nomago Bikes point of sale:

  • “KolesCE” (NOMAGO AP Celje, Aškerčeva ulica 20, 3000 Celje and NOMAGO AP Slovenske Konjice, Liptovska 15, 3210 Slovenske Konjice).
  • “GO2GO” (Travel agency NOMAGO, Kidričeva ulica 20, 5000 Nova Gorica)

During the registration process, you need to enter your mobile phone number with an international prefix, to which you will then receive your PIN code via SMS. It is also necessary to fill in the application form and agree to the general terms and conditions. In the case of minors, it is necessary to deliver the consent of the parents or trustees to the points of sale. When registering at the website or mobile application, you choose the place where you will most often use the system (e.g. Celje, Šentjur, Nova Gorica).

To activate your user account, you must enter a valid mean of payment in the system – a credit or debit card or a PayPal account (online purchase form). You can do this via our website https://bikes.nomago.si/, mobile application “nextbike” or terminal in the Nomago Bikes system. It is also possible to pay in cash by signing the SEPA form at the physical point of sale of the system:

  • “Kolesce” (NOMAGO AP Celje, Aškerčeva ulica 20, 3000 Celje and NOMAGO AP Slovenske Konjice, Liptovska 15, 3210 Slovenske Konjice).
  • “GO2GO” (Travel agency NOMAGO, Kidričeva ulica 20, 5000 Nova Gorica)

After entering a valid mean of payment, you will be charged a registration fee of 1 EUR, which will be transferred to your user account as a credit for future rentals.

Splošno

You can park a classic bike with the usage of a lock which is attached to each bike. You can park the bike between two chained bikes, unlock the enclosed lock with the code you received at the start of the rental and lock the bike through the loop on top of each bike rack. Alternatively, you can lock the bike to the loop on the back of the adjacent bike, which is chained in a rack. After that you need to mark the return of the bike in the mobile application by selecting the station and confirm the return. You can also return the bike via the terminal by following the bike return procedure and pressing the green check mark at the end.

You can park the smart bike between the locked bikes at the station and lock it by pressing down the lever on the frame lock under the seat. The rental ends automatically.

You can also contact our 24-hour call centre at +386 1 431 77 60 for assistance.

Yes. You can connect your contactless card that you already use for intercity or city transport, or other IJPP services, to your Nomago Bikes system account by contacting the system’s point of sale:

  • “KolesCE” (NOMAGO AP Celje, Aškerčeva ulica 20, 3000 Celje and NOMAGO AP Slovenske Konjice, Liptovska 15, 3210 Slovenske Konjice);
  • “GO2GO” (Travel agency NOMAGO, Kidričeva ulica 20, 5000 Nova Gorica);

or by sending us a message to the e-mail address bikes@nomago.si where you state your telephone number with which you are registered in the Nomago Bikes system and the 17-digit CUID card number or a snapshot of your contactless user card.

With the contactless NomagoBikes user card, you will be able to rent bicycles more easily at the terminals next to the bicycle stations. The card is tied to your name and is not transferable. Usage of the card on which your NomagoBikes system account is loaded is easy. Just bring it closer to the terminal at the marked spot below the screen and wait a few seconds, then enter the number of the desired bike and start renting.

The new generation of smart bikes also allows you to rent a bike with a contactless user card via a smart fender. The card is brought closer to the RFID reader on the rear fender of the bike, which detects the card and initiates the rental.

The Nomago Bikes system allows the bike to be returned even when all bike racks at the station are fully occupied, with the help of the lock on the bike. If it happens that the bikes at the station are locked with a lock on other bikes or on the loop of the rack, you can rent this bike. This also helps to improve the rental flow and normal operation of the bike rental system. When you rent a classic bike via a terminal or via a mobile application, you will see a bike lock code. Use the lock code to unlock the bike and start renting. When you rent a smart bike, the lock on the frame under the bike seat unlocks automatically.

Log in to your profile with your PIN number using the “nextbike” mobile application or via the system website:

  • “KolesCE” on the website www.kolesce.si
  • “GO2GO” on the website www.go2go.si

In your profile you can check your balance. In addition to the account balance and subscription selection, you can also see the history of bike rentals or change your personal settings, etc.

According to the general conditions, the minimum age for renting a bike is 14 years. In the registration process, all users under the age of 18 need to submit consent of a parent or legal representative for the use of the Nomago Bikes system. Parental consent can be obtained at the point of sale or online. You can send us a completed and signed statement to bikes@nomago.si.

You can request a new PIN number in the “nextbike” mobile application or via the website and we will send it to you automatically via SMS. Alternatively, you can send us a request to bikes@nomago.si or call our customer support center on 01 431 77 60 and we will send you a new PIN number to your mobile phone via SMS.

All stations are available on our map.

If there is any problem with your rental, you can report it via “nextbike” application under the “support” tab, at the terminal or via our call centre on telephone number +386 1 431 77 60.

In case of loss or theft of the user card, it is necessary to immediately report it to our call centre on the telephone number +386 1 431 77 60 or send a request for deactivation of the user card to the e-mail address bikes@nomago.si. Deactivation of the card does not deactivate the user account.

In case of a card replacement, the new card must be reconnected to the Nomago Bikes user account. You can do that by contacting the system’s point of sale:

  • “KolesCE” (NOMAGO AP Celje, Aškerčeva ulica 20, 3000 Celje and NOMAGO AP Slovenske Konjice, Liptovska 15, 3210 Slovenske Konjice);
  • “GO2GO” (Travel agency NOMAGO, Kidričeva ulica 20, 5000 Nova Gorica);

or by sending us a message to the e-mail address bikes@nomago.si and state your telephone number with which you are registered in the Nomago Bikes system and the 17-digit CUID card number or a snapshot of your contactless user card.

In the event of a traffic accident, it is necessary to immediately notify our call centre on the telephone number +386 1 431 77 60. If an accident occurs in which not only the user but also other persons are involved or a material damage occurs, it is necessary to report this accident immediately to the local police. If the user fails to do so, he will be liable for all damages incurred.

In case of theft of a bike during the rental period, it is necessary to immediately inform our call centre on the telephone number +386 1 431 77 60. It is also necessary to report the theft to the police within 24 hours. A copy of the police report must be sent to the following address Nomago d.o.o., Vošnjakova ulica 3, 1000 Ljubljana.

To use the services in the Nomago Bikes system, you must have third party liability insurance.

Vračilo kolesa

Glej podstran “Kako deluje“.

Your bike is not returned correctly. The classic bike must be returned to the bike rack by pushing it to the end. When you hear a beep and the green light on the rack lights up, the rental ends. The smart bike must also be returned to the bike rack by pushing it to the end. After that lever on the frame lock under the seat must be pushed down.

Regular bikes can only be returned to the blue coloured racks for regular bikes, and electric bikes only to the green coloured racks for electric bikes.

When returning the smart bike to a free rack, it is also necessary to push down the lever on the frame lock under the seat. A successful return is illustrated by a green light and a beep. The rental ends automatically.

See also section “How do I return the bike correctly”.

Regular bike with a blue sticker on the rear fender is pushed into the blue coloured bike rack for regular bikes, and electric bike with a green sticker is pushed into the green coloured bike rack for electric bikes.

When returning a classic bike, it is mandatory to return it in accordance with the instructions on the bike, to the non-occupied racks at the bike station. When you return the bike to a free rack, you no longer need to edit anything on the terminal or application, because the system automatically arranges the return of the bike itself.

Only if all racks at the station are occupied, use the enclosed lock and the lock code that you received when renting the bike at the terminal or mobile application. Attach the bike to the other bicycle (for the loop on the rear fender of the wheel) or to the bike rack (for the loop at the top of the rack). You must end rental manually with the mobile application or follow the return procedure at the terminal. In case of problems, return can also be arranged by the Customer Support Center on telephone number +386 1 431 77 60.

When returning a smart bike, it is mandatory to return it in accordance with the instructions on the bike to the non-occupied racks at the bike station. When you return the bike to a free rack, push down the lever on the frame lock under the seat. A successful return is illustrated by a green light and a beep. The rental ends automatically.

In case all racks at this station are occupied, park the smart bike between the two locked bicycles and lock it by pressing down the lever on the frame lock under the seat. The rental ends automatically.

Instructions for the correct return of the bike can also be found on the subpage “How it works”